Arconic Customer Service Representative in Verdi, Nevada
Customer Service Representative
Arconic Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next-generation of quieter, more fuel-efficient aero engines and cleaner power generation. Arconic Engines is a business unit of Arconic (NYSE:ARNC).
Responsible for customer relationships and customer satisfaction. Primary activities are related to contract review, order processing, customer relations and sales support. Insures accuracy of orders and on time delivery. Responsible for maintenance of customer order files, relationship with each customer, internal communications between sales, purchasing, planning, engineering, metallurgy, and operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Develop and maintain positive customer relations. Must possess excellent communication skills, both via telephone, in written format, and face-to-face communications. The application of these skills is critical both with the customer, and on an internal level.
Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, with productivity communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering, and metallurgy in the initial contract review to ensure timely launch of customer orders. Work through OTD and customer scorecards to achieve optimum rating.
Processes customer purchase order and reviews quote for accuracy to insure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, delivery of contract review to engineering and planning, generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element).
Must maintain order book with accuracy and timeliness. Ability to review current orders against expected engine build quantities, understanding of end user applications, ability to interface with customers when order activity doesn't keep pace with end user forecasts, ability to interface with outside sales representative to resolve discrepancies, basic understanding of drawing, prints, and customer specifications is required.
Pursues open non-conforming submittals for disposition with customer.
Ability to maintain export licensing with international customers. Understanding product both import/export and working with customs brokers.
Exceptional computer skills in Excel and Word
Employee must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
International Traffic in Arms Regulations (ITAR) which requires U. S. Person status. ITAR defines U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card' Holder), Political Asylee or Refugee
Ability to learn ERP systems
Acquaintance with MRP, purchasing, and fulfillment software
Experience with metal alloys and/or aerospace is highly preferred
Minimum Education Required
Minimum Years of Experience
Minimum Travel Required
Business Unit Group
Engineered Products and Solutions